2015 Annual Conference in Orlando, FL

Orlando World Center Marriott, Wednesday, April 22 - Saturday, April 25, 2015
Hotel Brochure

(Make it a vacation! 2015's Conference will be one day longer)


Join us in Orlando, FL for our Annual Conference & Supplier Showcase at the resort-style hotel
Marriott World Center! We’re extending the event an additional day to give you more time to relax
at the resort or explore all Orlando has to offer.

Schedule-at-a-Glance

Wednesday, April 22, 2015  (*new start date!*)
4:30 – 6:30 PM                   Welcome Reception in Supplier Showcase
7:00 PM                              Dutch Treat Dinners (optional) 

Thursday, April 23 2015
7:00 – 8:00 AM                  Breakfast Buffet
8:30 – 9:30 AM                  Add Disney Magic to Your Customer Service
9:30 – 11:30 AM                Supplier Showcase
11:30 AM– 1:00 PM          Awards Luncheon
1:00 – 2:00 PM                  Keep the Casket Open with Restorative Art
2:00 – 3:30 PM                  Supplier Showcase
3:30 – 4:30 PM                  Breakouts: Customer Service/Restorative Art
4:30 – 5:00 PM                  Margaritas and Awards of Excellence Scholarship Auction 

Friday, April 24 2015 (half day of education!)
7:00 – 8:00 AM                  Breakfast Buffet
8:00 – 9:30 AM                  Making Aftercare PayOff
9:40 – 10:00 AM                Memorial Service
10:15 AM – 12:15 PM        Reading Facial Expressions for More Meaningful Funerals
12:15 – 1:00 PM                Lunch Buffet
1:00 – 2:00 PM                  Breakouts: Great Ideas Exchange (Owners/Non-owners)
2:30 – 5:30 PM                  Orlando Excursions (optional) 

Saturday, April 25 2015 (half day of education!)
7:00 – 8:00 AM                  Coffee and Pastries
8:00 – 9:00 AM                  Technology Toolsthat Make Life Easier
9:15 – 10:15 AM                 Annual Business Meeting
10:30 AM – 12:00 PM        Great Ideas Exchange
12:00 – 1:30 PM                 Lunch / Closing Rally- Disruptive Competition
6:30 – 9:30 PM                   Luau-Style Banquet