Family Contact Program


What is the Family Contact Program?

Golden Rule firms know that families come first, which is why OGR created The Family Contact Program. The Family Contact Program is a FREE member benefit that is simple to use and offers valuable information on your funeral home's operations, services and staff through surveying families you've served.

The Family Contact survey helps assess whether funeral homes are meeting Golden Rule standards. Each question asked helps to ensure members maintain the values that our membership holds dear. How do you know if the families you serve are truly satisfied? Will they tell other families about their experience with your staff and arrangements conference? Are they interested in pre-arranging? OGR's Family Contact Program can find these answers and more.

"When a change needs to be made, the fastest way to know is through the survey program. We all know our business is changing, so it is very important to be ahead of what families want."

Sara Walsh
Faulmann & Walsh Golden Rule Funeral Home
Fraser, Michigan

  • Learn what families thought of your services, ceremony, merchandise, and staff
  • Monitor areas of your funeral home and services that need improvement
  • Learn why families chose your funeral home
  • Recognize employees for superior service
  • Learn if you are meeting expectations on services
  • Receive suggestions on ways to improve
  • Optional Mailing Service
  • Recognition on social media
  • Eligibility for the Exemplary Service Awards
  • FREE member benefit!

The benefits don't end there! The program also offers resources and services catered towards members' needs to help them maintain their oaths as Golden Rule funeral homes. Are you keeping up with the Golden Rule? Find out by joining the Family Contact Program today.

International members can also take advantage of this member benefit by using the online version of the survey. Contact OGR to learn more.



Family Contact Program Materials & Features

Personalized Review of Service survey with your funeral home name, location, and unique Family Contact ID included on it. This all new family-friendly survey was developed in direct response to the information Golden Rule firms found most useful for improving or securing their funeral homes. Get the information that you really need to know!

Customized Online Survey Link to give to families. Not interested in mailing off the survey? Families are now able to take the Family Contact survey online.

Official OGR Letter of Explanation that you may send out with the survey that explains who OGR is and the importance of filling out the survey.

"The survey helps us know where we are dropping the ball and where we are doing an excellent job."

Linda Holman
Boone Family Funeral Home
West Jefferson, NC

Mail Out Envelopes (the outer envelope) imprinted with the Golden Rule logo.

Business Reply Envelopes for the family to return the completed survey to OGR for processing.

Monthly and Annual Reports that communicate a plethora of information about your funeral home and its operations.  These professional reports also include visual graphs that are not only pleasing to the eye but also make the data more accessible.

Online Reports Feature allows Family Contact participants to receive a notification every month when their reports are ready. Participants are able to log onto a secure, private website to view, save and/or download their monthly reports and other files related to the Family Contact Program using a secure access link and code. The online reports feature offers the following benefits:

  • Quick Delivery - No more waiting for the mailman. Participants have the efficiency and stability of always having access to their reports in a timely manner.
  • Easy Access - Never lose a survey again! Scans of the original surveys are accessible to participants through the online reports. They can download, print and save them at their own convenience.
  • Convenient Storage - Past reports are just a few clicks away. No need for participants to dig through any paper files. Just turn on the computer.

Opt-in Features

  • Survey Mailing Service OptionOGR offers a mailing service option to make using the Family Contact Program as convenient as possible. Whether you don't have time to send out the family feedback surveys or whether you prefer to have less work to worry about, let OGR do it for you and just receive a full report with the returned surveys every month. The cost of the mailing service option is $1 per address. Mailing Service Sign Up Here! To download a template of the mailing contact sheet, click here.
  • Care Card Program: Want to send families aftercare materials as well as get their feedback? Sign up families for OGR's Care Card Program. OGR will mail families 5 sympathy cards with 5 grief recovery inserts during key times of the year as well as send them the Family Contact survey.
  • Paper Reports Option: For $60 per location per year, OGR will mail you a paper copy of your funeral home's Family Contact Monthly Report and original survey responses each month with the option to renew after the year ends. This averages out to $5 a month to cover postage, printing and labor. Paper Reports Sign Up! The paper monthly reports include:
    • a 5 page Family Contact Monthly Report summarizing all responses
    • a 1 page (2-sided) Family Contact Monthly Newsletter
    • all original survey responses received for the funeral home during the month
  • Survey Printing Option: OGR offers to print the Family Contact surveys for your funeral home for $.50 cents per survey, which includes shipping. If you are interested in having your surveys printed and shipped to your funeral home, order here.
  • Funeral Care Brochure Mailing Service: OGR will send out Funeral Care Brochures on behalf of your funeral home whenever you receive a request for more information on a returned Family Contact survey. The requested information will be sent to families that indicated on the Family Contact survey (in reference to question 11) that they want more information on specific funeral-related topics.