The International Order of the Golden Rule (OGR) exhibited at NFDA’s Convention & Expo in Chicago, IL last week, where our staff had the chance to reconnect with members and meet other funeral professionals. OGR’s booth was baseball themed (here’s looking at you, Chicago) and anyone who stopped by got an OGR bat and cracker jacks. We wanted to do a quick recap on all the fun we had, so read below if you’re interested.
This article originally appeared in the Winter 2019 issue of the The Independent® magazine.
The complete interview originally appeared in the spring issue of OGR’s quarterly magazine The Independent.
This post is an excerpt from an article that appeared in OGR’s 2019 spring magazine The Independent. (login required)
The complete interview originally appeared in the winter issue of OGR’s quarterly magazine The Independent.
This is a profession that changes how we look at life. Each time we are with a family that is experiencing the loss of a loved one, it reminds us to examine how we are living our own life. Socrates wrote, “The unexamined life is not worth living.” He has a point. So I will access my inner philosopher and expound on the virtues of what I have learned about life from working in death care.
This post is an excerpt from an article that was published in the Summer 2019 issue of the The Independent® magazine
Last week we looked at how suffering from the paralysis of fear isn’t a valid business plan. Let’s look this week at how we differentiate the foolish from the wise changes.
Every funeral director has stories of when things went wrong. Really wrong. A visitation that turned into a fist fight. An employee or colleague who quit with no advance notice. Delivery of the wrong casket or no casket at all. Officiants who use the wrong name. The list of things to worry about is long and varied.
This article originally appeared in the Summer 2019 issue of The Independent® magazine.
Learning what families appreciate about your service is an important part of your funeral home business. Positive feedback can help you figure out what not to change about your funeral home and what families appreciate most. Good feedback can also lead to return business and referrals.
