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The Family Contact program surveys families on services received from Golden Rule Funeral Homes.
Here's what families are saying ...
"My father’s wishes were to have his funeral services provided by Mr. McQuade and his staff. From the moment I entered Schulyer Hill Funeral Home, I felt a sense of peace."
Schuyler Hill Funeral Home | Bronx, NY
"When my father-in-law died and the first responders were unable to contact my husband or myself, Terry was the one who called and told us, “I’ve got Dad with me, so don’t worry.” You cannot know how comforting that statement was to hear." Plummer Funeral Services, Inc. | Litchfield, IL
"It was very therapeutic for all of us. This is beyond “superior” service. It is compassion and really exemplifies the Golden Rule." Boone Family Funeral Home & Cremation Services | West Jefferson, NC
Learn more about the new Family Contact program ...
New, Improved, and Revised in 2015! New Online Survey and Mailing Options!
The new Family Contact Program features all new questions, in-depth answer options, user-friendly reports, and online access to the survey. The new program was developed in direct response to the information members found most useful for improving or securing their independent funeral homes.
NEW! Tired of mailing out your surveys? At your request, OGR is implementing a new mailing service option for the Family Contact survey. Now for a nominal fee of $1 per address, we will mail survey forms directly to your families or email them a link to your online survey form.
How do you know if the families you serve are truly satisfied? Will they tell other families about their experience with your staff and arrangements conference? What did they think about your pricing, facilities, the level of comfort and the overall service they received? Are they interested in pre-arranging? OGR's Family Contact program can find these answers and more.
The Family Contact program is an exclusive member benefit. Because family/client satisfaction is a key indicator of your success, Family Contact was created to provide you with objective feedback from families recently served.
Families will appreciate your desire to maintain quality service standards, and you will appreciate the chance to reinforce your funeral home as a Golden Rule firm.
Contact OGR's Family Contact Coordinator, (800) 637-8030, for more information or to sign up.