Family Contact Program offers objective feedback you can trust
New, Improved, and Coming Soon! Revised in 2015! New Online and Mailing Options!
Starting in early 2015, the new Family Contact Program will feature all new questions, in-depth answer options, user-friendly reports, and online access to the survey. The new program was developed in direct response to the information members found most useful for improving or securing their independent funeral homes.
NEW! By popular demand, OGR will soon begin mailing survey forms directly to families for a nominal fee of $1 per address. Or, provide your families with links to an online survey form.
Stay tuned for more details about the launching of our revised Family Contact Program!
How do you know if the families you serve are truly satisfied? Will they tell other families about their experience with your staff and arrangements conference? What did they think about your pricing, facilities, the level of comfort and the overall service they received? Are they interested in pre-arranging? OGR's Family Contact can find these answers and more.
The Family Contact program is an exclusive member benefit. Because family/client satisfaction is a key indicator of your success, Family Contact was created to provide you with objective feedback from families recently served.
Families will appreciate your desire to maintain quality service standards, and you will appreciate the chance to reinforce your funeral home as a Golden Rule firm.
Contact OGR's Family Contact coordinator, (800) 637-8030, for questions or to sign up.
Your Family Contact Kit
When you enroll in Family Contact, you will receive a starter kit containing a supply of:
To distribute the survey, simply:
What happens to the surveys after they are received?
To reorder Family Contact supplies, simply download this form and submit to OGR.
Family Contact Perks
Use Family Contact to build teamwork with staff. Share the monthly reports with your staff. The comments and suggestions can help you to evaluate your service and the professionalism, aacknowledge successes and evaluate areas where you can make real improvements.
Use Family Contact to boost your pre-need. You'll learn if families are interested in pre-need through the survey instrument. (Also see details on the SoftTouch option below).
The SoftTouch Option
There is no cost for this service for members writing their pre-need through PFP and Homesteaders Life Company, both OGR Preneed Alliance partners. This program gives members yet another way to differentiate themselves and boost their pre-need volume.
Contact the membership department, (800) 637-8030, for questions or to sign up.