This is a profession that changes how we look at life. Each time we are with a family that is experiencing the loss of a loved one, it reminds us to examine how we are living our own life. Socrates wrote, “The unexamined life is not worth living.” He has a point. So I will access my inner philosopher and expound on the virtues of what I have learned about life from working in death care.
This post is an excerpt from an article that was published in the Summer 2019 issue of the The Independent® magazine
Last week we looked at how suffering from the paralysis of fear isn’t a valid business plan. Let’s look this week at how we differentiate the foolish from the wise changes.
Every funeral director has stories of when things went wrong. Really wrong. A visitation that turned into a fist fight. An employee or colleague who quit with no advance notice. Delivery of the wrong casket or no casket at all. Officiants who use the wrong name. The list of things to worry about is long and varied.
This article originally appeared in the Summer 2019 issue of The Independent® magazine.
Learning what families appreciate about your service is an important part of your funeral home business. Positive feedback can help you figure out what not to change about your funeral home and what families appreciate most. Good feedback can also lead to return business and referrals.
Contact: Jessica S. Riddlesperger
Assistant Executive Director
512-334-5504
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