ASD prepares for COVID surge and overcomes labor shortage by expanding remote workforce
With last year’s winter COVID spike pushing the entire funeral profession to the brink, ASD – Answering Service for Directors spent the majority of 2021 preparing for the next big wave. For the leading funeral home answering service, planning ahead in the pandemic age requires the company to build up its workforce to ensure the call volume does not exceed staffing levels. After a major company-wide shift toward remote work, ASD is now fully staffed and ready to confront the next potential COVID surge. Despite a recent increase in call volume, over the past 30 days, less than 3% of incoming calls to ASD have been placed on hold.