Every funeral director has stories of when things went wrong. Really wrong. A visitation that turned into a fist fight. An employee or colleague who quit with no advance notice. Delivery of the wrong casket or no casket at all. Officiants who use the wrong name. The list of things to worry about is long and varied.
This article originally appeared in the Summer 2019 issue of The Independent® magazine.
Learning what families appreciate about your service is an important part of your funeral home business. Positive feedback can help you figure out what not to change about your funeral home and what families appreciate most. Good feedback can also lead to return business and referrals.
Contact: Jessica S. Riddlesperger
Assistant Executive Director
512-334-5504
[email protected]
